The health and safety of our community, employees and customers is what’s most important. As a customer-first company, we would like to share with you some temporary steps and changes we are taking to protect everyone:
Since the WHO has stated CO-VID19 may persist on surfaces for a few hours or up to several days, our incoming returns only will not be processed until 4 days after arrival to our warehouse. We will still be processing our returns within 5-7 business days as stated in the policy.
Click here for the full policy: https://nanamacs.com/pages/returns
In addition, we are adjusting the “Defects or Damaged Item” notification period so you as customers have the opportunity to follow this wait period as well.
Here are the temporary changes we have made that portion of the policy:
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 7 instead of 3 days of receiving your delivery for defects and issues. Contact email: email@example.com
- All defects and issues must be notified via email or text within that 7 instead of the 3 day window and must include the order number and images of the issue.
- Any item defects found after 7 days of receiving the shipment will be assessed a restocking fee to be returned.
- We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
Effective 3/16/20 and until further notice for the above changes.
As stated during sales, all XMASJULY35, XMASJULY30, JULY35, JULY25, 30SHOES, MEMORIAL30, MARCH10, MARCH25, MARCH60, BANDTEE50, BOOTS40, SWEATER40, PRES25, BOOTS35, BLOWOUT70, BLOWOUT60, BLOWOUT50, BLOWOUT40, etc. Sale purchases are FINAL SALE and can NOT be returned or exchanged. All FLASH SALE purchases are FINAL SALE as well and can NOT be returned or exchanged.
All DEAL purchases are not coupon eligible but are return eligible.
All deals purchases have this icon on the product cover photo.
Order Alterations, Cancellations, and Shipping Upgrades:
To alter, cancel, or upgrade shipping an order you must email firstname.lastname@example.org within 12 hours of the order being placed. Alterations, cancellations, and shipping upgrades can only be completed during our standard customer service hours (Monday - Friday 10:00 - 4:00 PM) An alteration, cancellation, or shipping upgrade request received after the 12 hour window, or outside customer service hours, cannot be guaranteed and may still ship out per our shipping guidelines.
Sale, Clearance, Buy One Get One, Comment Sold and Style Boxes and any discounted item marked SALE is Final Sale and cannot be returned or exchanged.
- All Sale Items, Buy One Get One, Comment Sold and Style Boxes are Final. No Returns on Sale Items, Buy One Get One, Comment Sold or Style boxes.
- The term "Final Sale" means an item can not be returned or exchanged
- Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies). There will be no exceptions on these items.
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: email@example.com
All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
- Returns will be issued refunds in the form of a digital Gift Card.
- Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 35 days from receiving your order to return merchandise. For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer. Returns older than 45 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
- Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
- Exchanges must be made within 20 days of the original purchase date.
- The item you return must meet all of the return guidelines listed above.
- Please contact customer service at firstname.lastname@example.org. Please provide the order # for faster service and add Exchange in the subject line.
- Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
- If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.
To ship back your order:
Being that we always offer free shipping to you, we do not provide free return shipping.
If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.
Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Please send your returns to:
4415 W Hargrave Ave
Post Falls, ID 83854
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.
Policy Updated and Effective July 16, 2020