Policy Updated and Effective 4/22/17
Final Sale, Clearance and Style box:
All Sale Items and Style Boxes are Final. No Returns on Sale Items or Style boxes.
The term "Final Sale" means an item can not be returned or exchanged.
** PLEASE NOTE DUE TO SANITARY REASONS THE FOLLOWING ITEMS WILL ONLY BE ELIGIBLE FOR RETURN OR EXCHANGE IF THE TAGS AND HYGIENIC LINERS (IF INCLUDED) ARE STILL ATTACHED: SWIMWEAR, INTIMATES, UNDERGARMENTS, BRAS, BANDEAUS, AND HAIR ACCESSORIES (INCLUDING HATS AND BEANIES). THERE WILL BE NO EXCEPTIONS ON THESE ITEMS.
Defects or Damaged Items:
Upon receipt, please inspect your order immediately.
Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues.
All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
**Returns will be issued refunds in the form of a digital Gift Card.**
Returns must be in original, unused, unworn condition with no defects, no stains, no Pet Hair, no smells or signs that the item has been worn or used, with all tags attached and all package slips included with the return.
Please allow up to 5-7 business days to process your return once we receive it.
Returns must be received within 20 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 35 days from receiving your order return merchandise. For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer.
Shipping charges are not refundable. We are not responsible for returned shipping costs.
Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
Exchanges must be made within 20 days of the original purchase date.
The item you return must meet all of the return guidelines listed above.
Please contact customer service at firstname.lastname@example.org. Please provide the order # for faster service and add Exchange in the subject line.
Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.
To Ship back your order :
Being that we always offer free shipping to you, we do not provide free return shipping.
If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.
Feel free to ship your orders back with the carrier of your choice.
Include the original packing slip or your name and email address (one used to place order) in the return.
Customers: Please send your returns to:
710 W Dalton Ave.
Coeur D Alene, Idaho 83815
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.
Agreement between user and www.nanamacs.com
Welcome to www.nanamacs.com. The www.nanamacs.com website (the "Site") is comprised of various web pages operated by NanaMacs www.nanamacs.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.nanamacs.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.nanamacs.com is a E-commerce Site
We sell quality clothes and accessories at affordable prices.
Visiting www.nanamacs.com or sending emails to NanaMacs constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that NanaMacs is not responsible for third party access to your account that results from theft or misappropriation of your account. NanaMacs and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
NanaMacs does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.nanamacs.comonly with permission of a parent or guardian.
Returns are accepted on merchandise within 30 calendar days of placing your order (unless otherwise noted at purchase). Returns must be in original, unused, unworn condition with all tags attached and all packaging included. Shipping charges are not refundable. Items marked FINAL SALE are not returnable. Important Note: All returns must be received at our warehouse within 30 days from the date of purchase. Please allow adequate time for shipping. If you use our return label, please allow up to seven days shipping time. If there is not enough time for shipment using our return label, we suggest that you use an alternate expedited shipping method at your expense. Returns received after the 320 day period will be returned to the customer.
NanaMacs is not responsible for lost or stolen packages, or shipments.
LINKS TO THIRD PARTY SITES/THIRD PARTY SERVICES
www.nanamacs.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of NanaMacs and NanaMacs is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. NanaMacs is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by NanaMacs of the site or any association with its operators.
Certain services made available via www.nanamacs.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.nanamacs.com domain, you hereby acknowledge and consent that NanaMacs may share such information and data with any third party with whom NanaMacs has a contractual relationship to provide the requested product, service or functionality on behalf of www.nanamacs.com users and customers.
NO UNLAWFUL OR PROHIBITED USE/INTELLECTUAL PROPERTY
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of NanaMacs or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. NanaMacs content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of NanaMacs and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of NanaMacs or our licensors except as expressly authorized by these Terms.
USE OF COMMUNICATION SERVICES
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
NanaMacs has no obligation to monitor the Communication Services. However, NanaMacs reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. NanaMacs reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
NanaMacs reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in NanaMacs's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. NanaMacs does not control or endorse the content, messages or information found in any Communication Service and, therefore, NanaMacs specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized NanaMacs spokespersons, and their views do not necessarily reflect those of NanaMacs.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
MATERIALS PROVIDED TO WWW.NANAMACS.COM OR POSTED ON ANY NANAMACS WEB PAGE
NanaMacs does not claim ownership of the materials you provide to www.nanamacs.com (including feedback and suggestions) or post, upload, input or submit to any NanaMacs Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting NanaMacs, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. NanaMacs is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in NanaMacs's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
THIRD PARTY ACCOUNTS
You will be able to connect your NanaMacs account to third party accounts. By connecting your NanaMacs account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by NanaMacs from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the NanaMacs Content accessed through www.nanamacs.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless NanaMacs, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. NanaMacs reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with NanaMacs in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. NANAMACS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
NANAMACS AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. NANAMACS AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
NanaMacs reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Idaho and you hereby consent to the exclusive jurisdiction and venue of courts in Idaho in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and NanaMacs as a result of this agreement or use of the Site. NanaMacs's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of NanaMacs's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by NanaMacs with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and NanaMacs with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and NanaMacs with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
CHANGES TO TERMS
NanaMacs reserves the right, in its sole discretion, to change the Terms under which www.nanamacs.com is offered. The most current version of the Terms will supersede all previous versions. NanaMacs encourages you to periodically review the Terms to stay informed of our updates.
NanaMacs welcomes your questions or comments regarding the Terms:
Phone: (888) 422-1969
Effective as of January 01, 2013