UPDATE 9/4/21: Due to staffing shortages, operations have been significantly impacted, including our shipping and print-on-demand departments. As a result, we are currently unable to meet our standard shipping and processing timelines. We are diligently working to recruit additional employees and to get your orders fulfilled as quickly as possible. We appreciate your patience and thank you for being a valued NanaMacer!
Upgraded Shipping and NanaPass:
- Upgraded shipping and NanaPasses must be added at the time of purchase.
- Upgraded shipping orders are processed the same business day if the order is placed prior to 1:00 PM PST (excludes weekends and holidays).
- Purchases made through comment sold are not eligible for upgraded shipping or NanaPass.
- If you forgot to add NanaPass to your order, please purchase your NanaPass separately within 12 hours of your original order, and email firstname.lastname@example.org with your new order number for the NanaPass, as well as your original order number.
- NanaPass is only eligible to be added to 1 order.
FREE US Shipping: All U.S. orders ship for FREE with UPS & USPS
Allow up to 5-10 business days for processing. Free Shipping orders ship via UPS or USPS. Shipping times typically take anywhere from 4 to 10 days and packages are not insured. If shipping to a PO Box, please also provide a physical address for UPS deliveries. Make sure you are shipping to a secure location. We are not responsible for stolen packages.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.
You may upgrade to Priority Mail with package Insurance for up to $15.00. These packages are processed the same day if order is placed before 1:00 PM PST. These packages should arrive in 2-3 business days from the USPS, but delivery times are not guaranteed.
You may upgrade to various UPS shipping options. Rates are calculated live using our discounted rates. These packages are processed the same day if order is placed before 1:00 PM PST. Delivery times are not guaranteed.
UPS does not ship to PO Boxes.
UPS Ground can take 5-7 business days for delivery. Expedited UPS shipping options are available on the checkout page.
Orders are quickly processed and sent from our warehouse in Idaho within 5-10 business days (unless stated otherwise on your item description). You will receive an email with a tracking number once your item has shipped.
We currently ship to Canada, Mexico, Australia, Finland, Ireland, Netherlands, Netherlands Antilles, New Zealand, South Africa, United Kingdom and more, using USPS, DHL or UPS. All rates are current estimates using our discounted shipping rates. We are not responsible for delays or any additional customs charges once the package leaves the US.
Shipping policy updated 5/17/21