Comment Sold FAQ


How do I start shopping?

You can download our NanaMacs CS to shop!
NanaMacs a has new app! This app is here to make your live comment sold shopping more convenient and easier to use!

Head over to the app store on your device today and download the NanaMacs CS app. This app is different from our NanaMacs’ app and is exclusively for live and fit video shopping.

You can also download the app from this link: 
For Android download here: 

Getting started with the app is so easy!

1. Download it.
2. Log into your nanamacs.commentsold account
3. That’s it!!!


  • Tune into our lives within our app! No Facebook account necessary.
  • Convenient shopping. Simply add items to your cart while watching live feeds!
  • View and edit your waitlist.
  • In app notifications for every live feed and fit video!
  • Exclusive sales and more!


All the same Comment Sold guidelines apply within the NanaMacs CS app! See Below!

How Do I Shop on a Facebook Live?

You just have to start commenting! You do not have to pre-register. After you comment, you will receive a message to your facebook messenger that you either got the item and it is now in your cart, or that you are now waitlisted. 

Items only stay in your cart for 2 hour before it expires and goes to the next person on the waitlist. Items go in order of comments and inventory availability.

How Do I Shop on a Facebook Post?

To shop on a post on Facebook or in our Facebook VIP group NanaMacs VIP is the same as shopping on a live feed, comment on the main post, not the photos in each post. You will receive a message to your Facebook Messenger.

Comment Format:


If size is required it will need to be added after the SS123 including a space.

For example comment: 

SOLD S123 small

Message for notification that an item is in your cart:


Message for notification that you are waitlisted for an item:


Message for notification that an item is now in your cart and available for purchase:



If You Comment And Do Not Receive A Message: 

If you comment and do not receive a message, try commenting again. Make sure you are commenting in the correct format. Our system will not recognize a comment that is not typed or formatted correctly. If you are commenting correctly and still not getting messages, head over to to check your cart. 


Preorder styles are pieces that are available for order before they arrive to our warehouse. These styles can take weeks and sometimes longer depending on the manufacturing process.

If you decide to preorder an item on our website, please note the following: 

• Payment is charged immediately at checkout not when the item ships.

• We add estimated manufacturer shipment details for Preorders on the Product Page in the description when available. 

• If a date is listed on the Product Page, this is an approximate date provided by our manufacturer. We are only able to update this information when it is provided to us.

• We do our best to communicate as much information as available for Preorders. There can be thousands of orders for each style, and it is not possible to contact each customer individually, as much as we would like to.

• If you do not see an update, we do not have any further information at this time.

• Once the style arrives to our warehouse, it will be inventoried and prepared for shipment. You will receive an email containing your tracking information as soon as your order has been shipped.


Where can I find my Waitlist and my cart?

You can find your waitlist, your cart, and shop more at


What does Authorizing my card mean?

When you choose to authorize a card, you are giving CommentSold permission to charge your card and place an order if the item goes in your cart or comes back into stock. CommentSold does not charge the card before this time. This includes if an item is restocked.

How to authorize your card:

To Authorize your card, click “Be First on Waitlist”

Another window will pop up that looks like this:


You must authorize your card for each individual item, or you can enable “Comment Charge”, which will automatically authorize your card for anything that comes in to your cart.

Coupons and Discount Codes:

Sales and coupon codes are run exclusively through comment sold. Coupons for website, including order receipt coupons, can not be applied to Comment Sold orders.

Once something is in your cart and you are ready to check out, you can enter an eligible coupon code at the bottom of your “Order Summary”


Gift Cards can not be applied to Comment Sold Orders.  But! CommentSold items that have been live for a few weeks are moved to the "Sales" section of, where gift cards can be applied to them! Link here:


If you are trying to apply a coupon code to an item that is on your waitlist rather than in your cart, you will receive a notice that the coupon code is not valid.

You can authorize your card and use a coupon code during the sale by entering the code when you authorize. 

If the item goes in to your cart during the time that the coupon is active, you will pay the discounted price. If the item goes in to your cart after the coupon has expired, you will pay the pre-sale price. Items must be un-authorized after the sale if you do not want to pay full price.


Fast and Free Shipping For all US orders!  All orders placed through CommentSold are shipping per our shipping guidelines.  

 Authorizations and Restocks:

If your card is authorized for an item and a price increase is needed to reorder the item, the increased price will be the price you will be charged, not the original price as authorized. The increase will not be more than $5. If you do not wish to pay the new price after the authorization goes through and your order is processed, you will have until the end of that business day (5PM PST) to email and cancel your order. Any attempts to cancel your order after that will be invalid and the standard Comment Sold return policy will apply. 

Can I return or exchange and item?

Please see our returns policy for exchanges and returns HERE


If you are checking out through Comment Sold there may be a system delay that can result in the possibility of an item becoming sold out. Even though it shows you purchased the item, the item may need to be cancelled.